PV Kannan

When you used to call an airline or computer company for tech support, you used to speak to someone at Microsoft, or Dell or Delta, but instead of speaking to someone in Ohio or Indiana, chances are you’re now speaking to someone in the Phillipines or India. Who are some of the pioneers building international call centers? Jessica’s guest is one such entrepreneur, PV Kannan.

PV founded 247 Customer, one of the leading business process outsourcing centers, with offices in India, the Phillipines, and Latin America. PV explains how he’s changing the customer call center landscape, from scratch.